Overview
At Profuse Designs, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. This Refund Policy outlines the procedures for returns, refunds, and exchanges.
Returns
- Eligibility: Our return policy lasts 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging.
- Non-returnable items: Certain items are exempt from being returned, including gift cards and downloadable products.
Refunds
- Processing: Once we receive and inspect your return, we will send you an email notification. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
- Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@profusedesigns.net.
Exchanges
- Damaged or defective items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@profusedesigns.net.
Shipping
- Return Shipping: To return your product, you should mail your product to: [your return address]. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- **Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
Profuse Designs
Email: support@profusedesigns.net